Privacy Policy
1.INTRODUCTION Vision Labs, Inc. (together with its affiliates and subsidiaries, "Vision Labs," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how Vision Labs collects, uses, discloses, retains, and protects information in connection with the Vision Labs website and all affiliated subdomains (the "Site"). This Privacy Policy applies to all website visitors and users. This Privacy Policy does not apply to our Patient Portal or Provider Interfaces (together, the “Platform”). This Privacy Policy does not apply to: (a) information collected by your healthcare provider (“Provider”) or administrative personnel of medical organizations (“Medical Organization”) outside of the Site or Platform, which is governed by the Provider's or Medical Organization's own privacy practices; (b) third-party websites, applications, or services linked to or from the Site, which are governed by their own privacy policies; or (c) information that has been de-identified or anonymized in accordance with applicable law such that it can no longer reasonably identify you. By using the Site, you agree to the terms of this Privacy Policy and the Terms of Use linked at the bottom of any of the Site. Whenever you submit information to the Site, whether through a computer or mobile device, or otherwise provide your Personal Information to us, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy. 2.INFORMATION WE COLLECT “Personal Information” refers to any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual. The Personal Information we collect about you depends on your relationship with us. We may collect Personal Information directly from you, indirectly via tracking technologies on our Site, from third parties that provide your information with your authorization or otherwise on your behalf (, or from other sources such as insurers, public or paid databases, advertising and market research partners, or social media (including social media listening tools). The Personal Information we may collect includes the following: Information You Provide Directly. When you contact us through our Site, complete a contact form, sign up for our newsletter, or otherwise communicate with us, you may provide us with Personal Information including your full name, mailing address, email address, telephone number, date of birth, and any other information you choose to include in your correspondence or submissions. Information Collected Through Communications. We may collect and retain the contents of emails, telephone call logs, voicemail messages, online chat transcripts, text messages, and any other communications between you and Vision Labs. These communications may contain Personal Information that you voluntarily disclose. Information Collected Automatically. When you visit our Site, certain information may be collected automatically through cookies, web beacons, server logs, and similar technologies. This information may include your Internet Protocol (IP) address, browser type and version, operating system, referring website URL, pages visited on our website, date and time of your visit, time spent on individual pages, and general geographic location derived from your IP address. 3.ONLINE TRACKING TECHNOLOGIES Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our Site. What Are Cookies? Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognize your device and remember certain information about your visit, such as your preferences and browsing activity. Types of Cookies We Use. We use the following types of cookies on our Site. Strictly necessary cookies are essential for the operation of our Site and enable basic functions such as page navigation and access to secure areas. Performance and analytics cookies collect information about how visitors use our Site, including which pages are visited most often, how long visitors spend on each page, and whether visitors encounter error messages. We use this information to improve the performance and design of our website. We may use third-party analytics services, such as Google Analytics, that use cookies and similar technologies to collect and analyze website usage data on our behalf. Functional cookies allow our website to remember choices you make, such as your preferred language or region, and provide enhanced, more personalized features. Managing Your Cookie Preferences. Most web browsers allow you to control cookies through their settings. You can typically set your browser to block all cookies, block third-party cookies, or alert you when a cookie is being set. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features. For more information about managing cookies in your browser, consult your browser's help documentation. Do Not Track Signals. Some web browsers transmit "Do Not Track" signals to websites. There is currently no universally accepted standard for how websites should respond to these signals. At this time, our website does not respond to "Do Not Track" signals, but we will continue to monitor developments in this area. 4.INFORMATION USE We process Personal Information for a variety of purposes, including to: •Respond to your questions and communicate with you; •Solicit feedback; •Operate, manage, and run our business and maintain records; •Provide, develop, improve, and maintain our Site and our Platform; •Collect and analyze information about characteristics and behavior of visitors to our Site; •Detect and prevent fraud and perform identity verification; •Perform accounting, audit, and other internal functions, such as internal investigations; •Comply with laws, regulations, legal processes, and internal policies; •Exercise and defend legal claims; and •For any other purpose you may agree to at or before the time your Personal Information is collected. We may also aggregate and/or anonymize Personal Information and analyze that data for statistical, research, or any other purposes permitted by law. 5.DISCLOSING YOUR INFORMATION We disclose Personal Information in the following ways: •To affiliates and subsidiaries within our corporate family. •To contractors Vision Labs uses to support our business (such as fulfillment services, technical support, and delivery services), in which case we will require such third parties to agree to treat it consistently with this Privacy Policy and use it only for the same purposes. •To third-party marketing, advertising, analytics, and social media companies, who may process Personal Information for their own purposes. •In connection with the sale, assignment, or other transfer of the business of the Sites to which the information relates, in which case we will require any such buyer to agree to treat it in accordance with this Privacy Policy and use it only for the same purposes; •To respond to law enforcement requests or where required by applicable laws, court orders, or government regulations; •To third parties as deemed necessary to comply with legal requirements or to establish or exercise our legal rights to defend against legal claims; or •When we believe it is necessary to share information to assist in an investigation regarding, or to prevent, illegal activities, suspected fraud, or potential threats to the safety of any person. 6.COMMUNICATION CHOICES You may opt out of receiving email marketing communications from us by clicking the unsubscribe link included in our emails or by contacting us. Please note that we may still send you transactional and administrative emails even if you opt out of marketing communications. You may opt-out of receiving automated text message marketing communications from us by replying “STOP” to the message or contacting us. Please note that we may still send you transactional and administrative text messages even if you opt out of marketing communications. Based on where you live, you may have additional rights regarding your Personal Information (see further information in the Your Privacy Rights section below). 7.YOUR PRIVACY RIGHTS Depending on your state of residency, you may have certain privacy rights, subject to certain exceptions, including: Access and Correction. You may request access to the Personal Information we hold about you and ask that we correct any inaccuracies. Deletion. You may request that we delete personal information we have collected from you. We will comply with such requests to the extent permitted by law, subject to our record retention obligations, professional responsibility requirements, and the need to retain information for the establishment, exercise, or defense of legal claims. Cookie Preferences. You may manage your cookie preferences as described in this Privacy Policy. To exercise any of these rights, please contact us using the information provided below. We may need to verify your identity before responding to your request. We will respond to verified requests within a reasonable time frame consistent with applicable law. 8.CHILDREN’S INFORMATION The Site is not intended for children under the age of 18. We do not knowingly collect Personal Information via the Site from visitors in this age group. If you believe that we have unintentionally collected Personal Information about your child, you can contact us by email as described below. 9.SECURITY Vision Labs takes reasonable steps to protect Personal Information as you transmit it to our Site and to protect such information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. You should know and consider that no Internet or mobile device transmission, including text messages, is ever completely secure or error-free. As a result, while we strive to protect your Personal Information, we cannot guarantee that it will be 100% secure. Your transmission of your information to our Site thus is done entirely at your own risk. 10.RETENTION OF YOUR PERSONAL INFORMATION We retain Personal Information for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with our legal and professional obligations, and to protect our legitimate interests. For Site visitors who do not register with the Platform, we retain Personal Information for as long as necessary to respond to inquiries, provide requested communications, and comply with applicable law. You may request deletion of your information by contacting us as described above. 11.LINKS TO OTHER WEBSITES The Site may contain links or references to other websites to which this Privacy Policy does not apply. We encourage you to read the Privacy Policy of every website you visit. 12.CHANGES TO THIS PRIVACY POLICY We may update or revise this Privacy Policy from time to time to reflect changes in our practices, applicable law, or regulatory guidance. When we make material changes to this Privacy Policy, we will update the "Effective Date" at the top of this page and post the revised policy on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your Personal Information. Your continued use of our Services following the posting of a revised Privacy Policy constitutes your acknowledgment of the changes. 13.CONTACT US If you have any questions, comments, or concerns about this Privacy Policy or our information protection practices, please contact us: Email: privacy@visionlabsai.com